Content strategy is a paradox. Every brand needs to figure out its content play. But there is already more existing content than anyone can ever consume. In an environment boasting millions of tips, tricks and hacks, billions of reviews, how-tos and infographics, trillions of recipes, diets or exercise routines and zillions of videos on every conceivable topic, savvy marketers want to know what content is the strongest lure, how much content is enough, which combination of content is the most potent and which content converts browsers into buyers fastest. As a result two kinds of content strategists are emerging. The definition of the practice and the deliverables often mirror the skills, perspective or experience of the practitioner. In thinking about deploying content strategists, consider two major tasks. Each requires a different kind of strategist with distinctive skills sets. Systemic. Somebody has to figure out what is the best way for a brand to present itself and its story across platforms and channels. This strategic work requires a clear and consistent understanding of business goals and brand assets, which are mapped to customer actions and intentions with the idea of creating relevant, useful and resonant conversations and interactions. A systemic Read more…
Content is considered to be a silver bullet. Every brand is becoming a publisher based on the assumption that content, as much as product or price, is the ultimate consumer aphrodisiac. According to Rebecca Lieb of Altimeter, “Content is the atomic particle of all marketing – paid, owned and earned. Content must be executed correctly for it to be effective across the marketing ecosystem as well as across the broad enterprise.” Yet in an environment boasting millions of tips, tricks and hacks, billions of reviews, how-tos and infographics, trillions of recipes, diets or exercise routines and zillions of videos on every conceivable topic, savvy marketers want to know what content is the strongest lure, how much content is enough, which combination of content is the most potent and which kind of content converts users into buyers fastest. PR guys believe, as a matter of orthodoxy, that 3rd party endorsements and opinions are the best. The appearance of neutral expert insight or opinion trumps the credibility of branded information or user generated content. New survey data from Nielsen, commissioned by inPowered found that 85 percent of consumers seek out expert opinion, 69 percent liked to read expert reviews and 67 percent Read more…
At this time of the year, retailers make technical and functionality investment decisions focused on Holiday 2014. The biggest issue is what to invest in mobile marketing. Fortunately retailers can rely on the 13th Annual Merchant Survey produced by my friend and colleague, Lauren Freedman at the e-tailing group, for insight and direction.
E-mail is the strike force medium for online and offline retailers because 95% of online users get it and receive an average of 416 commercial messages per month. 91% check their e-mail at least once a day and 70% say they always open e-mails from their favorite companies and 84% say its their preferred channel for engaging with retailers. Don’t let the social/mobile crowd fool you. Social media gets the buzz, but email delivers the traffic.
By 2020, big data technology will turn every person into his/her own mobile health network. Each person will wear a device — a ring, a bracelet, a Google Glass — wirelessly connected to an app that will monitor and transmit vital signs and key indicators of every condition they have.

