A Practical Hands-On Marketing and Advertising Blog

Walgreens is after me big time. They pursue me day and night using an omni-channel array of technology and messages. They know an awful lot about me and they aren’t bashful about using it. My purchase volume or my margin must be in the top tier or they must be concerned that I might easily defect to CVS or Rite-Aid. Either way their aggressive stance documents the upside and downside of retailers using big data for relationship marketing. There’s a Walgreen’s across the street from my house. They geo fenced me. Every single time I leave the house, I get a text message inviting me into the store. I am one of the 83 million Americans with a Balance Rewards card, which yields a $5 credit for each $100 worth of purchases and countless pre-loaded discounts at the point of sale. I use the mobile app to renew my medications. They text me, call me at home and work plus they ping my mobile number with all kinds of reminders. They developed a simple, easy-to-use click-to-reply RX renewal function and they email me frequently to proactively renew my prescriptions. They offer me the option to manage my meds online and Read more…

Timing is one of life’s critical variables. According to new research from Social Flow, timing can also spell success or failure in social media. Think about it. Always-on social media is a constant news ticker adding content and commentary — instantaneously every minute of every day. Keeping up with the flow of people and ideas, even after expressing preferences by liking brands, is a task suited better for machines than people. For many brand marketers this torrent prompts a dread fear of missing out (FOMO). It means that whatever you have to say may either have a shelf life measured in nanoseconds or gain traction and capture global attention for several news cycles. Getting onto someone’s timeline or feed and gaining their attention, (much less persuading them or getting them to do something), is not guaranteed. In fact, there’s a pretty good chance that whatever you have to say will whiz past your fans and followers unnoticed. When ideas, images, memes or Kardashians gain significant traction, social media has its own dynamic. Peaks and valleys in attention, consideration or action are driven by an array of variables that most of us have no control over. Some topics come and go Read more…