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Asynchronous triggered mail is intriguing. The idea is that rather than blast out an email to a targeted list (the spray and pray approach) that consumer behavior drives email dispatch. So rather than send a million emails on Tuesday morning, you deliver the same million emails one-by-one over the course of a month. Based on using pixel tracking, brands determine which sites or behaviors are related to their product or service and which actions might infer interest in their brands. They make a buy, much like re-targeting on these sites, but rather than trigger a display banner ad or a social media unit, the action triggers an email. Yahoo and Gmail already do a version of this tactic by mining email accounts and triggering text messages and interstitial ads based on the content of the email consumers’ receive. Almost half of all email is opened on mobile devices where conversion is notoriously low. Open rates in general hover around 30%. And there is really no optimal day/ time combination to maximize email response. So the idea of adapting email as a one-to-one tool is appealing. Asynchronous delivery, also called email on-demand, has the potential to change the perception of this Read more…

If information and engagement are business goals, websites, the ultimate icons of the Internet age, are quickly becoming obsolete. Consumers now engage and interact with mobile apps, social networks, text messages, email and dynamically loaded loyalty cards much more than they do brand websites. In fact, for the vast majority of brands, consumers visit the site once; get the information they want, opt-in and never return. That’s why savvy marketers are looking carefully and skeptically at added investments in complex websites. Many are de-emphasizing the role of a website in a brand’s digital ecosystem preferring instead to use more agile and cheaper channels to maintain on-going relationships and generate sales.